1. Where can I get the information on product size?
Every product information page includes product’s size guide and product details. Plus, because our products are sold to many countries, you need to pay attention to the transformation of CN, US and UK measurements.
2. Why some products do not have material information or back image?
We are trying our best to provide complete information on every product and we promise it will be accomplished soon. We are eager to provide you with as many products as possible to satisfy your shopping needs and our fast fashion mission, and we will continue to perfect ourselves.
About Order & Payment
3. Where can I get my order information (product type, qty, color, etc.)?
First, you can open "Order Details" to check your order information while checkout.
Second, if you have already placed and paid your order, normally, you will receive an email from Dozewear to check your order.
Third, if not, you can contact our customer service.
Please note if you wrongly operate the order or you experience a network jam while checkout, you can contact us to ensure your order is placed successfully or not.
4. What is Afterpay?
Afterpay is a kind of payment method to allow you to shop now pay later. It is only available for the products with Afterpay logo. More information on Afterpay please click Payment Method.
5. Can I use a credit card or debit card to checkout?
Yes, besides the two, Paypal and Afterpay are also available. More information please click Payment Method.
6. How long will I receive my package?
Normally you are expected to receive your package in 15-30 business days, except for pre-sale items and items out of stock. For more information, please click Shipping & Delivery.
7. Why is the freight so high?
This is because the international shipping fee is higher than the domestic. However, orders over $99 will enjoy free shipping, and we are making efforts to lower the freight.
8. Why my order is not shipped after a few days?
Normally your order will be shipped in 5 business days. If not, please check whether your order includes pre-sale items. You can also refer to "My Account"---"View Detail"---“Order Tracking”, where you can view all the detailed information on your order.
9. Can I use two coupons in one order?
Sorry, each order can only use one coupon. Coupons and other promotional activities and items are exclusive.
10. Where do I input my coupon?
You can find the coupon application placed on the right when you click CHECKOUT for PC users.
For Mobile users, if you click CHECKOUT, you will find "Use Code" below. When you finish inputting your coupon, please click the Use button!
11. Where do I find your promotional activities?
Our promotional activities are placed on our homepage, so you can find them while opening our website. Plus, in our enter coupon page, the available coupon will be automatically applied to give you a lower order price.
12. Why does my order not enjoy free shipping?
If you do not have a free shipping coupon, first check whether your order is over $99. Second, final-sale items can not enjoy free shipping activity.
About Return & Exchange
13. Can products not shipped or out of stock be exchanged or returned?
Yes, for products that are not shipped or out of stock, you can first click here to contact our customer service, and then click here to exchange or return. For products already shipped, you cannot exchange or return before you receive them.
14. How to return?
You can click here to submit your return request.
Specific steps: the tracking number link in the website---order details---return
We accept return applications within 30 days from the date of delivery. Items in your package need to remain intact. Several items are not allowed to return or exchange, click Return Policy to know more.
15. Should I pay for the return shipping fee?
Yes, you need to pay for it. You’d better check our size information and confirm the order information before placing the order.
16. Can I return to the address on the received package?
No, the address on the package is the overseas transshipment warehouse of the logistics party. You need to return the items to our warehouse, and you will get authorization from us by email with our return address after you submit your return request.